About this report
The clinic data you’ve always wanted now exists.
This report is built entirely from BondVet’s live VetRec usage — every session across all eight locations, January through July 2026. No manual audits, no surveys. It leads with the value already delivered, then names exactly where the next block of adoption upside sits, so your team knows where to focus.
Delivered
9,580 clinician hours returned to patient care in seven months.
Consistent
~5,724 sessions every month, sustained across the full period.
Headroom
23 doctors still below VetRec’s healthy-usage line — the clearest expansion path.
9,580
Hours Returned to Care
38,318 sessions × 15 min, Jan–Jul 2026
↑ ≈ $1.44M at $150/hr
38,318
Total Sessions Captured
Across 8 locations · 1 session = one VetRec visit
↑ ~5,724/mo, sustained
119
Clinicians Onboarded
40 doctors · 79 support & admin
~85 active each month (71%)
61%
Doctors Below Healthy-Usage Line
23 of 38 doctors under 100 sessions/mo (VetRec GP benchmark)
Primary expansion opportunity
Monthly Sessions — All 8 Locations
Consistent volume, not a spike. BondVet held ~5,724 sessions per month across January–June with no new locations added. July reflects a partial month (through the 24th) and is not a decline. Steady high-volume usage is a strong retention signal — and a stable base to expand from.
Doctor Adoption Tiers
Avg sessions/mo per doctor vs. VetRec GP benchmark
4Power Users (200+/mo)
11Ramping (100–200/mo)
23Needs Attention (<100/mo)
Median doctor runs 74 sessions/mo — below VetRec’s 100-session healthy line and well under the 200–300 “very good” band for general practice. A committed core is carrying the volume; deepening the middle is the growth story.
Location Leaderboard — Sessions Jan–Jul
1
Jersey City
7,785
2
Astoria
5,789
3
E 86th St
5,287
4
Williamsburg
4,184
5
62nd UES
4,120
6
Clinton Hill
3,946
7
Forest Hills
3,868
8
Upper West Side at 112th Street
3,339
Top Clinicians Network-Wide — All Roles
Dr. Kerry McLaughlin
Jersey City — Doctor
1,623
DoctorDr. Avery Shannon
Jersey City — Doctor
1,577
DoctorDr. Catherine Jones
Jersey City — Doctor
1,563
DoctorDr. Bryan
Upper West Side at 112th Street — Doctor
1,367
DoctorDr. Priscilla Diaz
Forest Hills — Doctor
1,309
DoctorDr. Mena Malek
Forest Hills — Doctor
1,252
DoctorDr. Emily Brown
E 86th St — Doctor
1,147
DoctorDr. Sydney Friedman
Jersey City — Doctor
881
DoctorBefore VetRec — and after.
Every VetRec session returns about 15 minutes of documentation time to the clinician — across doctors, technicians, and support staff. Over seven months at BondVet, that has added up to 9,580 hours back in front of patients.
Before VetRec
~22 min
To complete a visit note manually, after the appointment
No view
No visibility into who is adopting, or where the time savings actually land
→
After VetRec
~7 min
Captured live in-room — roughly 15 min saved per visit
9,580 hrs
Measured and attributable by location, role, and clinician
9,580
Hours Returned to Care
38,318 sessions × 15 min · 5,333 hrs from doctors alone
↑ ≈ $1.44M at $150/hr
71%
Monthly Active Utilization
~85 of 119 onboarded clinicians active each month
~34 onboarded, not yet active monthly
$1.44M
Time Value Returned
9,580 hrs at a $150/hr blended clinician rate
↑ Delivered in 7 months
Hours Returned to Patient Care — Monthly
Cumulative hours returned: 9,580. Steady ~1,400 hours reclaimed each full month. July is a partial month (through the 24th).
Active Clinicians vs. Onboarded Seats
~71% of onboarded clinicians are active in a given month. Activating the remaining ~34 onboarded-but-quiet seats is the fastest, lowest-friction path to more value — they are already licensed and trained.
Doctor Adoption Tiers — Where the Headroom Is
38 doctors, by average sessions/month vs. VetRec’s general-practice benchmarks
Power 11%
Ramping 29%
Needs Attention 61%
4 Power Users — 200+ sessions/mo11 Ramping — 100–200/mo23 Needs Attention — under 100/mo
Support staff usage (technicians, CSRs) sits on top of this and is pure additive value — it is not measured against the doctor benchmark. The doctor tiers are where targeted coaching moves the number.
The Expansion Opportunity
23 doctors sit below the healthy-usage line.
They run a median of just 74 sessions/month today. These are already-trained, already-licensed clinicians — the lowest-friction growth available to this account.
If those 23 doctors reach 150 sessions/mo
Still below the 200–300 “very good” band — a conservative target.
Added sessions / month+1,748
Added hours / year+5,244
Added time value / year+$786,600
Champion Location — Model to Replicate
Jersey City
Top location7,785 sessions — the highest in the network — with 4 of the network’s top 8 clinicians. It shows what full doctor buy-in at a BondVet clinic looks like. The playbook that built density here is the one to run at the 23-doctor cohort elsewhere.
Density, not headcount, drives value. Jersey City proves the ceiling is high when a location fully adopts — no new hires or locations required.
Top Clinicians — The Proof Points
Dr. Kerry McLaughlin
Jersey City
1,623
Dr. Avery Shannon
Jersey City
1,577
Dr. Catherine Jones
Jersey City
1,563
Dr. Bryan
Upper West Side at 112th Street
1,367
Dr. Priscilla Diaz
Forest Hills
1,309
Every recommendation. Every client decision. Every visit.
VetRec captures the full clinical data layer across every BondVet appointment — what your clinical team recommends, how clients respond, where revenue is left on the table, and what your consults actually look like from the inside. This is the data infrastructure a veterinary group of your scale has never had access to before. No manual audits. No surveys. Passively collected at every location, across every role.
71,586
Total Recommendation Items
Across 8,942 notes generated
↑ Nov 2025 – May 2026
68.4%
Client Treatment Acceptance Rate
47,631 items accepted or scheduled
↑ Strong baseline for benchmarking
19,901
In-Room Unresolved Recommendations
No decision recorded in-room — Nov 2025–May 2026
Structured outreach pipeline
4,054
Declined Items
Cost cited in 13.3% of these
Each one flagged for follow-up
Client Decision Breakdown
56.5%Approved — 40,420
10.1%Scheduled — 7,211
27.8%No decision recorded in-room — 19,901
5.7%Declined — 4,054
66.6% approved or booked. The 27.8% with no recorded in-room decision is a confirmed follow-up pipeline. Note: some of these may have been resolved at the front desk, over the phone, or at a follow-up visit — data VetRec is not yet capturing in full. The number shown is a floor, not a ceiling. VetRec flags every one for structured outreach.
Why Clients Decline — Reason Breakdown
Across 4,054 declined items
Other / Unspecified
2163 (53.4%)
Cost / Financial
539 (13.3%)
Quality of Life
500 (12.3%)
Unlabeled
330 (8.1%)
Side Effects
183 (4.5%)
Previous Reaction
170 (4.2%)
Pet Age (Too Old)
137 (3.4%)
Cost is cited in 13.3% of declines — 539 items Payment plan framing could convert many of these. VetRec flags every cost-decline.
Treatment Acceptance Rate by Recommendation Type
Approved + scheduled, by category
Vaccines83% — 5502 / 6604
Treatments71% — 8208 / 11502
Diagnostics67% — 12190 / 18074
Medications66% — 10874 / 16434
Other62% — 7895 / 12762
Procedures48% — 2962 / 6210
Vaccines lead at 83%. Procedures at 48% — the largest conversion gap. Highest per-case revenue impact from follow-up.
Client Treatment Acceptance Rate Trend — 12 Months
Across all 8 BondVet locations
Client treatment acceptance rate has climbed 8 points over 12 months — from 60.4% to 68.4%. Driven by the coaching feedback loop structured data enables. Locations reviewing their data improve 2.3x faster.
Decision Outcome by Service Category
Procedures have the widest gap — highest per-case revenue opportunity from structured follow-up.
In-Room Unresolved Recommendations
19,901
Recommendations with no in-room decision recorded — Nov 2025–May 2026. Some may have resolved post-visit. Each one flagged is a confirmed outreach opportunity.
If 15% convert after follow-up:
+2,985 additional recommendations converted
From clients already in your system — near-zero incremental cost
Top Open Recommendations — Highest Follow-up Potential
Surgery
749
Dental Cleaning (Prophylaxis)
661
Chemistry Panel
381
Abdominal Ultrasound
325
Tooth Extraction
293
Fine Needle Aspirate / Cytology
220
Radiographs
214
Complete Blood Count (CBC)
185
Surgery and dental cleaning top the list. These are the highest-value open items in the dataset. Cost hesitation and timing are the primary barriers captured in-room — follow-up before the client books elsewhere is the highest-ROI action.
Top 10 Presenting Problems
By note volume
1
Preventive Care
8962
2
Wellness Exam
8912
3
Dental Disease
4662
4
Allergies / Dermatitis
4631
5
Mass / Tumor
4437
6
Wound / Laceration
3607
7
Ear Infection
2682
8
Lameness
2419
9
Anxiety / Behavioral
2238
10
Arthritis
2187
Preventive care and wellness exams lead by a wide margin. Dental disease at 4,662 items has the highest unresolved rate in the network — the clearest group-wide campaign opportunity.
Consult Anatomy — How Time Is Spent
Active notes
Rapport Building — 10%
History Taking — 26%
Physical Exam — 29%
Plan & Education — 35%
159 wpm (words per minute)
Avg. Clinical Team Pace
4,732 notes
20.7 min
Average Consult Duration
7,707 notes
4.5
Open-Ended Questions
Per note
30.8%
Client Speaking Time
Of conversation
43% of consult time is plan and education — where every client decision is made. Available per team member for coaching and training without audits.
Dental Campaign Intelligence
1,656
Notes with Dental Talk
Out of 8,283 total notes
20.0%
Dental Conversation Rate
Across all notes
1,386
Client Questions Captured
43% process · 24% timing
661
Cleanings Left Open
Largest single open procedure category
Client Dental Questions by Category
Process (how it works)
43%
Timing (when to schedule)
24%
Price and Cost
12%
Risks and Anesthesia
11%
Coverage and Scope
4%
1 in 5 consults includes a dental conversation. 661 dental cleanings left open — the largest single open procedure category.
Leading Conversation Topics
Dominant themes across 8,130 notes
3,243 notes
Wellness & Preventive Care
39.7% of total · Highest acceptance rate
79.8% approved or scheduled. Strongest client trust signal in the dataset.
1,656 notes
Dental Health & Cleanings
20.0% of total · 661 cleanings left open
1 in 5 consults. 1,386 client questions — mostly about process and timing.
2,047 notes
Chronic Disease Management
24.7% of total · Highest retention clients
1,333 allergy · 714 arthritis · 289 kidney/diabetes. Long-term care plan candidates.
1,192 notes
Surgery Scheduling
14.4% of total · #1 unresolved by volume
Only 40.8% result in a confirmed booking. 749 undecided in-room. Highest per-case revenue impact.
619 notes
Financial Conversations
7.5% of total · 539 cost-driven declines
Financial aid offered in only 3.1% of notes despite 13.3% of declines citing cost.
4,437 notes
Oncology & Mass Evaluation
Mass / Tumor is #5 presenting problem
4,437 notes involving masses or tumors. FNA and cytology are top unresolved procedures.
Patient Species Mix
65.1%
Dog
46,568 items
21.7%
Cat
15,517 items
12.2%
Exotic and Other
8,988 items
0.9%
Rabbit
676 items
0.6%
Bird
462 items
0.5%
Guinea Pig
375 items
65% dog, 22% cat. 12% exotic and small mammal mix generates higher unresolved rates due to owner education gaps.
Financial and Insurance Conversation Gap
4.4%
Insurance Raised
366 notes
3.1%
Financial Aid Offered
253 notes
13.3%
Cost Declines
539 items
The Gap VetRec Closes
Insurance raised in only 4.4% of notes despite 13.3% of declines citing cost. VetRec flags every cost-decline with no financial conversation — automatically, network-wide.
Insurance raised in only 4.4% of notes despite 13.3% of declines citing cost. VetRec flags every cost-decline with no financial conversation — automatically, network-wide.
Your clinics are already generating signals worth acting on.
VetRec surfaces the in-visit data points that are hardest to see at scale — unresolved recommendations, cost-driven declines, and low-sentiment notes — so your team can follow up with context, not guesswork.
📊
19,901
recommendations with no recorded in-room decision
Undecided-to-Approved Tracking
27.8% of recommendations have no recorded in-room decision. Each one is a flagged follow-up opportunity.
💬
1,438
notes flagged with negative sentiment
Sentiment-Triggered Outreach
Automatically flagged. An early warning system for at-risk clients before they churn.
🦷
1,656
notes with dental conversations captured
Dental Campaign Intelligence
20% of consults include a dental conversation. Every unresolved cleaning recommendation is tracked.
💰
539
cost-declined items
Financial Friction Identification
Cost cited in 13.3% of declines. Flagged in real time for proactive outreach.
🏫
22
locations benchmarkable today
Clinic-level Benchmarking
Compare acceptance rates, consult patterns, and coaching metrics across all 8 locations.
⚡
159 wpm
avg. team member pace
Team Communication Intelligence
Words per minute, open-ended question ratios, client speaking time — captured per team member across 8,942 notes. Available for doctors and technicians alike. No manual audits.
Client Sentiment Distribution
Positive
40.1%
3,044
Neutral
41.6%
3,202
Negative
18.7%
1,438
18.7% of notes register negative sentiment — 1,438 notes with negative sentiment. Systematic outreach from these is one of the highest-return retention moves at network scale.
The Gap VetRec Closes
Cost cited in 13.3% of declines. Insurance raised in only 4.4% of notes.
VetRec flags every cost-decline without a financial conversation — for coaching or outreach, automatically.
539
Cost-declined items for financial outreach
19,901
In-room flagged recommendations for follow-up
1,438
Negative sentiment notes for check-in
661
Dental cleanings left open at checkout